North Carolina-based Powerhome Solar officially changes its name to Pink Energy today. The residential solar provider has been in business for eight years and works in 15 states: Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and West Virginia.

With the name change, Pink Energy will expand its workmanship warranty to 10 years and launch a digital customer portal that will provide real-time updates to project timelines.

“As we continue on a path of extreme growth, the company is evolving to offer products and services that go beyond solar. Our new Pink Energy brand better reflects our commitment to offering best-in-class renewable energy solutions that have a positive impact on our environment.  We’ve been exploring the possibility of a rebrand for years,” said a Powerhome spokesperson in an email to Solar Power World.

After founding in 2014, Powerhome quickly expanded into new states, often first by inking partnerships with local professional sport teams and establishing marketing efforts around the teams. Some of its marketing efforts have been called out by customers as being misleading, and local media have reported their own investigations into the complaints.

“We recently completed outreach to our entire customer base to inform them of improved customer service efforts and to provide a customer feedback portal to be sure that any issues are addressed in a timely manner,” commented the Powerhome spokesperson. “We also recently increased our number of customer experience team members and service team members, including adding a leader with 30 years of experience in customer service, in order to respond better to customer concerns.”

Kelly Pickerel has over a decade of experience reporting on the U.S. solar industry and is currently editor in chief of Solar Power World.

sure looks like you kicked a hornets nest with this one SPW. 😉 I’ve been wondering how long it would take PHS to change their name. So many unhappy customers I’ve spoken with or seen commenting online, especially here in my (and their) home state of NC. I agree with some other posts here: Can we please stop giving air to this company in form of press? There are very good companies in the industry who’ve never needed to change their name in order to continue, or “improve”, operations and presence in the market. Let’s focus on them, instead?

I’d like to clarify to many making these comments that news sites shouldn’t give companies additional exposure: We are not giving these companies humanitarian awards. There is value in reporting news like a name-change so customers are aware of what the company is doing and have a place to gather with other affected customers to discuss appropriate outcomes.

I am in same boat. Waiting. They swapped it eventually but still not communicating with the service/server so my power production is not visible. At this point I am not even sure my system stil works. I would like to take part in a class action suit.

Just had PINK ENERGY installed solar system to me and my wife’s house. 100 % satisfied! The work crew was 100% GREAT! Was real respectful, had not had yes mam,sir, no sir,mam to us in our life time. They eat lunch while they worked. What models for other young!!!

I believe I was taken advantage of because of my age. I am an elderly homeowner. Because the sales person stayed here from 2pm until 11:30pm I was pretty much a zombie and they walked me thru signing the documents. They got me into a 25 year contract. They really told me lies, lies, lies and had me sold before 6pm. He was not going to leave until he walked me thru electronically signing all those documents. If you hear the name of pink energy, lock and block your doors and play dead! And they seems to be no way to contact them for questions or service. They don’t answer email or phone.

Thank you Everyone for your honest reviews of this company. As someone interested in Solar I appreciate the honest reviews.

We were not informed of name change. We have been having issues since day one, over a year! I do not recommend this company to anyone. The customer service is horrible and it will go down as our worst investment because of the company and its poor quality products.

As a longtime industry advocate and investor, I am truly saddened to hear your story, Shannon. 🙁 There are so many reputable companies out there. It troubles me that consumers seeking honest support to do the right thing for their pocket book and the environment get swindled by profiteers looking only for short-term gains. I don’t know the PHS folks personally, but all I generally read online confirms your sentiments, and it seems they are giving a black eye to our industry.

If there is anything I can do to help you get your system back on track (Including just discussing options w/you about how to get support from the manufacturers directly) please reach out. Kelly at SPW knows how to reach me if my contact details are not available here.

Thank you for believing in solar technology. My apologies on behalf of the rest of the solar industry that your system is not performing as it should and that PHS is not providing you quality customer service.

Powerhouse ‘s owner also was In the home security business( ICI) and was investigated for Robocalls. The owner had to cease security sales and installs as a plea. His business practices were questioned and subsequently investigated. Different clothing but same wolf. Run, do not walk, away!

Thanks for this info I thought something was up since social media is exploding with ads that advertise desirable bait $2500 and no financing for 12months. So they are 7 days old with years of baggage. Been on the fence for years to go solar but always seems like I’m buying a new car and it’s basically sales at the end of the day. Can’t find any info on price they have to get your phone # I feel trapped at the Enter sign I’m not going in!!

Pamela. If you are in a state that Tesla installs. They offer a solar quote with no sales reps at all. I am an installer and previous employee of theirs. Heck i even avoid telling people to go to the company i currently work for because it’s still sales

Hi Pamela, similar to Mike’s comment I’d urge you to a) use Tesla online as a great yardstick of how to get the right numbers in-hand b) check Energy Sage where you can have installers compete for your business (not an EnergySage affiliate here, I just think their model at least ensures you get something less biased and salesy) c) always get 3 or more quotes and compare…compare the CASH offer, not the financing. Get the system that is the best CASH Deal, then ask for financing BOTH from them and through your own local bank to compare options.

I do think technology matters. But focus on the power conversion technology rather than the solar panels themselves. And batteries are almost a must these days IMHO Companies like Outback, Generac, Tesla, SolarEdge and Enphase will all help you find a reputable installer (even though I’m aware that PowerHome is/was a generac certified dealer). For solar modules, there are Many reputable brands. The leading brands in the US change w/the tides but most distributors will provide what we call “Tier 1” brands to their installers based on what’s available. When you get picky with brand preference is when install times can get extended bc we really are in a very tight supply constrained market at present (like, good luck ever getting a Tesla Powerwall installed outside specific ‘key’ markets like CA).

IF you call up a distributor like BayWa or CED Greentech they often will also match you with one of their reputable local installers, AND many of the distributors will even go so far as providing you a prelim design for your system before they send your lead to an installer to give you a quote.

Hope you can finally get a system that works for you.

I wish I would have read this 1st. I had my system installed yesterday and the wiring is TOTALLY sub par. Holes in wall, wires ran everywhere. No knowledge of how to run wires. Total spaghetti nightmare! Pissed!

That is terrible, im sorry this happened to you and many others , our local news did a story about them and put them in the hall of shame , somewhere in all those small prints you signed they also protected themselves from being sued , look for fox 2 detroit new , Rob Wolchek ‘s story

Power Home Solar now Pink Solar not only falsified claims regarding the installation of the systems to hundreds of customers 600 and counting but is facing several class action lawsuits, investigations into the misrepresentation by several State Attorney Generals and an investigation from the consumer protection agency. Not only does this put a black eye for all of us in the industry but it has damaged hundreds of PW customers who bet the farm on falsified sales practices. https://www.youtube.com/watch?v=32QajvxUdDY

BUYER BEWARE! Like Erin above, we paid $70k, also included a new roof and after 22 months, the system is still only barely working. We only got about 25% of the power generation we were promised, WHEN IT ACTUALLY WORKED! Technician come almost monthly and all we ever hear is “never seen that problem before!” Shameful and an utter disgrace! DO NOT USE PINK/POWERHOME SOLAR!

I agree with all the other bad reviews this power home solar now known as pink entity is very very bad and a rip off sold me expensive batteries that I don’t even need

Wow, 14 reviews & only 1 was positive, that’s sad. Glad I read reviews before scheduling a consultation with Pink Energy. Sounds like they need to fix their wrongs before bringing on any new customers – yeah pink, it’s that’s easy. Make your current customers happy before trying to line your pockets with more unhappy money.

Very disappointed with the service!!!! The daily service is not a problem …..getting customer service help is the problem!! I have needed a new roof since January and they have given me the run around since then and it’s now approaching June. We have paid for a lift and pull so we can get a new roof done and they are making us wait 6 months . In the meantime my roof is continuing to get damaged with the weather . Sorry customer service !!!!

https://m.facebook.com/story.php?story_fbid=1071107200416604&id=100025520025596&sfnsn=mo

I too recommend a class action lawsuit and as a customer who has been screwed over for the entire 22 months, I would gladly join the lawsuit. Let me know if you are interested in pursuing legal action.

Me too,I am in for a legal pursuit of this utterly misconduct and wrong doing.

We too were scammed by PowerHome. Told our payments would be $180 per month and they are $306 per month and our Duke Energy bill is the same as it was before we got the panels. We were told if we got a bill from Duke it wouldn’t be much at all. Lies lies lies and they don’t care! Customer service is impossible to reach! Absolutely the worst decision and purchase we have ever agreed to and I would never ever recommend Powerhome Solar!!!!

https://www.youtube.com/watch?v=32QajvxUdDY

Sick! Just sick! Class action lawsuit, who’s in?

Pink Energy, formally known as Powerhome Solar is a despicable company. This company has hurt hundreds if not thousands of customers AND employees. From burned down houses, to fraudulent sales practices, damaged homeowners properties, does not take any responsibility for their actions, THE ABSOLUTE WORST CUSTOMER SERVICE EVER, and beware of their contracts, they know they are borderline criminal so they write it in their contracts so that you have to do arbitration instead of taking them to court. This company will go down in history as a company that has done more harm to the earth and the citizens they hurt. So many people need help and to be saved from this company.

Agree with the scam of this company. They reached out to me in October, we agreed upon a system, secured financing, and sign the installation agreement in November because “if you sign up today, we can have your system installed before the end of the year.” Fast forward six months and I have received updates in 4 months, the “concierge” rarely replies to e-mails, and they claim they are waiting on county permits, but can’t evidently they don’t have the purported permit requests so I can facilitate approval at the county. I finally just canceled the entire contract and cut ties. Let’s face it, they are changing their name to escape their reputation and reviews like this one–but they’ll still be business as usual

I love my solar system! Rep came out to our house and yes he asked for our business on the first time out but also gave us a great incentive to move forward on that initial visit. The system has drastically reduced my duke energy bill because I’m not an idiot and made sure my meter was swapped and my battery was in the correct mode and I wasn’t being charged double from duke for my over production. I’ve heard horror stories from other Cx that their utility bill has risen since getting solar and I know the only way that’s possible is the power company must be counting their overproduction energy as consumed energy which duke has told me can happen if the meter isn’t swapped properly. So in conclusion if your system is functioning as it should as mine is this has been the most beneficial decision I’ve ever made in my life. It’s been almost 2 years now since install and the power bills I’m seeing just make me smile because my neighbor showed me hers and it was outrageous and that used to be us

Why would you smile?? See what you can do to help them if you got it all figured out.

Jayson Waller is a joke! Scam artist, this company has changed names constantly, used to be an “alarm company ISI Alarms, he scammed people out of cancelled contracts via ADT that he told people he could do, but ADT said no way, unless you were willing to pay the early contract cancellation fee! He scams people out of money then drives around in his Lamborghinis, Porches, Range Rovers, etc.! The company also takes over a parking lot down the road where there is a big grocery store, didn’t get permission to do so and now people have no parking spots if they want to go to the stores in that strip mall, especially during business hours! They can keep renaming this company, but still an arrogant shady salesman type person running the show! Don’t do business with them!

Pink is a stupid name. I’m still waiting to have my inverter replaced. It broke 2 moths ago and they still haven’t fixed it. I want a do over going with this company!

Tell Jason to SMD!!!!! And pay his prior employees. Such a POS owner and company!!!

Can you please not promote this scam of a company? Have you not read the countless stories of positively devastated customers who are thousands and thousands of dollars in debt now because of PowerHome’s lies and deceptions, and in a contract they cannot get out of even though their panels aren’t even working?

Instead of helping promote this horrible company, please consider helping get the word out about their atrocious business conduct and shady sales tactics.

The same happened to me and my bill is larger now than it has ever been because of the solar panel bill and the electric bill. I was told my electric bill would be 209.00 a month with the panels Included well that was a lie my bill is 209.00 for panels and another 45.00 to 300.00 a month I was scammed I can’t believe they can get away with this.

https://www.solarreviews.com/installers/power-home-solar-reviews

I’m sure the rebranding has nothing to do with class action lawsuits or multiple state’s Attorney Generals getting involved.

My thoughts exactly, Demitri. It’s a black eye on the industry and companies like PowerHome should be stripped of their license. Also signals that there is an ever-increasing justification for something akin to a “truth in lending” regulation on the solar sales people who are effectively selling electricity mortgages the same way a Realtor or broker has to disclose their fees and make Very clear that their numbers are estimates not guarantees. Homeowners are being swindled by other people not the technology…the technology of solar is a modern marvel but people are still scumbag profiteers.

Are you aware of the scams run by this company? We paid $65,000 for a system that is still broken 10 months later. The salesmen outright lied to us, even according to Generac the system will never perform like he said. The panels have never produced what the company claimed. Finally their resolution was to offer us an extra battery module which they told us won’t benefit us in any way.

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